THE IDS CHECKUP BLOG


Hello! We're the IDS team, the people behind the dental office theming giant that is Imagination Design Studios. We're not just about cool office decor, we've got news, stories, design inspiration, advice about marketing, dentistry and more.

How to Get More Patients in Your Dental Office (And Create Long-Term Loyalty)

November 5 2020
get more patients in your dental office

There’s no doubt that dentistry is a health essential and that you’re committed to helping people prioritize their oral health. This priority is probably one of the factors that drives you to strategize about how to get more patients in your dental office.

It’s a win-win, really!

  • Patients improve their dental health.
  • Your practice increases its patient base.

 

Keep Your Competitive Edge

More and more dental practices are launching. The irony is that at the same time less and less people are seeking dental care.

That reality creates a competitive market.

Carving out your place in a seemingly saturated and lower-demand niche requires strategic planning and competitive execution of those strategies.

 

How to Get (and Keep) More Patients in Your Dental Office

 

 7 Ways Improving Patient Experience Infographic-06

Prioritize and Refine Your Communication

Everything about your dental practice communicates something. Its vital that whats being seen and heard by your new and current patients leads to long-term relationships.

Remember that communication is a two-way street. What you say and what your patients hear, see, and experience are two distinct realities.

Patients will often decide if theyre being heard during the first interaction they have with you and your team.

  • Are you listening to their fear, pain, and goals?
  • Are “talking-over” them when discussing their treatment relative to finances or timing?

Make communication a top priority for patient acquisition (and patient retention).

  • Use engaging language on phone calls, in face-to-face interactions, and online.
  • Honor their personal responses to appointment scheduling, treatment presentations, and financial conversations.
  • Give them opportunity for feedback via reviews and referrals (more on that in a moment…)

 

7 Ways Improving Patient Experience Infographic-02

Manage Your First Impression

The first encounter a prospective patient has with your dental practice will likely determine their next steps. And these days that encounter will be online a majority of the time.

First impressions are typically formed through your website and/or an online search. This reality drives how to get more patients in your dental practice through digital strategies.

Start with your website. Think of it as a 24/7 salesforce investment.

  • Is it current? Make sure your images, staff information, open hours, services, contact information, etc. are up to date.
  • Does it look appealing? Relevance includes design and ease of use (navigation).
  • Is it responsive? Screen layout and mobile capability are key responsiveness factors.
  • Are you being found online? This is a question of SEO (Search Engine Optimization) and your capability of being located through organic (fresh, original) content and local keywords.

And…

Routinely train friendlinessinto your team across every department. From the front desk to your clinical team to those responsible for insurance and financials - keep the impression friendly and engaging.

  • Emphasize “etiquette” (greeting, etc.).
  • Exemplify kindness and courtesy.

 

7 Ways Improving Patient Experience Infographic-09

Seek Feedback and Strategize Around It

It makes sense that you might not truly know how youre doing as a dental practice unless you ask. Its been said that, feedback is the breakfast of champions…”

That means every patient interaction is ripe for review. Youre perhaps aware that many patients are quick to provide positive or negative feedback.

Its better for your practice that you welcome their feedback - however its served. People (your patients included) like to know their voice and opinion matters.

  • Create a feedback loop that’s easily accessible. Use an online form or a timely follow-up text, email, or phone call post appointment.
  • Ask them specific questions relative to their experience with their treatment, your team, and your practice overall.
  • Give them an opportunity to share insights about how you could improve. This helps them get on the solution-side of their experience (rather than the problem-side of it).

And when you receive feedback/reviews (positive or negative):

learn-from-negative-feedback

Create a processing loop. Have a default response throughout your practice that consistently listens to any and all feedback and patient reviews.

  • Share patient responses with specific team members (when applicable) and your entire team as a training opportunity.
  • Mine your online reviews for improvement “nuggets.” Use all feedback (positive or negative) to make changes where necessary.

 

7 Ways Improving Patient Experience Infographic-10

Use Social Media the Right Way

It makes sense to have a presence on social media these days. But being on social media and using your chosen channels effectively requires being intentional.

social-media

Lack of activity can be almost as detrimental as too much of the wrong kind of activity on social media. For example, sharing content but not engaging those who read or comment is equally as ineffective as randomly sharing content without any strategic goals.

  • Post content according to what creates the most engagement. Research daily frequencies (two times per day is a common sweet spot) and the optimum time-of-day to post your content.
  • Curate and share content that will be of interest to the dental-seeking public and your patients.
  • Balance curated (of-interest) content with personal (in-house) content (e.g. team, services, promotions, etc).
  • Respect privacy and HIPAA compliance on all posts that reference a patient or treatment. And avoid distasteful images or overly technical or clinical themed content (does anyone really want to see that?).
marketing guide download

 

 

Open the door to new strategies on how to get more patients in your dental office

Your environment sets the tone for how effectively you attract (and keep) patients. Set your environment up for success from the very first impression.

 

Invest in Your Patients

Valuing your patients and their families sets them up for a lifetime of positive health outcomes. And the environment you create can help you achieve a better patient experience.

  • Reduce patient anxiety and enhance their relaxation
  • Prime patients and families for their appointments
  • Create positive dental care experiences

 Invest in Your Business

Maintain your edge in the crowded dental service space. Attention to details in your niche can transform your environment and overall patient satisfactionwhatever your dental niche.

  • Create “buzz” in the community you serve
  • Accelerate patient referrals
  • Generate positive online reviews

 

Check out these related resources for how to attract and keep more dental patients:

The Importance of a Website for Promoting Your Dental Practice

How to Get Online Reviews for Your Dental Office (and Respond to Negative Ones)

The 3 Social Media Sites You Should Be Promoting Your Business On and Why

A Practical Guide to Creating an Exceptional Patient Experience

Contact Imagination Design Studios (IDS) to get started transforming your office from a mundane to magical patient experience.

Want more tips for marketing your office? Download the free guide to learn more tips to help you get more patients in your dental office.

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